Wednesday 8 April 2020

UC - multiple pages - feedback request is missing link for page for users to provide feedback

Date & time found: 08/04/20, 23:07 GMT
OS: Windows 10 x64
Browser: Google Chrome v81.0.4044.92 (Official Build) (64-bit)
Example webpages affected: 

1) https://www.universal-credit.service.gov.uk/sign-in
2) https://www.universal-credit.service.gov.uk/contact
3) https://www.universal-credit.service.gov.uk/privacypolicy
4) https://www.universal-credit.service.gov.uk/cookiepolicy
5) https://www.universal-credit.service.gov.uk/postcode-checker

Issue: Unlike the Civil Service Jobs site (https://www.civilservicejobs.service.gov.uk/csr/index.cgi), the stated sites above do not appear have a link to a page for users to provide feedback.
Impact: Users on the stated UC pages can not easily see a way to provide feedback on their experience.

Screenshot for site 1):


Tuesday 7 April 2020

Universal Credit Sign in page - Service Unavailable?!

Date: 07/04/20
Time: Around 22:10
Website: https://www.universal-credit.service.gov.uk/sign-in
Operating System: Windows 10 x64 v1903
Browser: Google Chrome v80.0.3987.149 (Official Build) (64-bit)
Error message: "Sorry, the service is unavailable"
Screenshot of issue: